I was expecting the sales process to be more straightforward in terms of the wording used throughout

I was expecting the sales process to be more straightforward in terms of the wording used throughout

I was expecting the sales process to be more straightforward in terms of the wording used throughout. The labels and descriptions in some parts, like the invoicing section and the steps for setting up the dialer, didn’t match what I was used to from other platforms, which led to some hesitation before I proceeded. What I thought would be clear options turned out to require additional checking or input to understand fully. The payment interface, by contrast, felt mostly as I anticipated — simple and efficient. Browsing the training overview, I realized that the help topics sometimes used different phrases for the same functions, which wasn’t very intuitive. So, the outcome was that while I completed my purchase, it took more time and calls to support to be sure of what exactly I was agreeing to. It worked out in the end but wasn’t the seamless path I had envisioned before signing up.