I thought that using wfhi software would make setting up workflows simple and straightforward. But h

I thought that using wfhi software would make setting up workflows simple and straightforward. But h

I thought that using wfhi software would make setting up workflows simple and straightforward. But honestly, the wording and labels in the dashboard were pretty misleading and didn’t match what I expected at all. It took me hours to figure out where some functions were because labels seemed either too vague or just plain wrong. The calling tool’s labeling was especially frustrating, I kept clicking options unsure if they were for outgoing or incoming calls. The database was somewhat okay, it organized info decently but its labels didn’t help me navigate it faster like I hoped. The onboarding flow didn’t explain these clearly either, so I was stuck trying to interpret things without good guidance. On the plus side, at least automatic updates happened quietly in the background so those didn’t interrupt my work. Otherwise, support by phone was just not super helpful when I called to clarify these issues. In short, I found the whole experience way too puzzling because the wording seemed off, and this slowed down my whole process considerably. Definitely didn’t feel like the labels were designed with the user in mind.