Labels aur wording thodi clear nahi thi
Main software setup kar rahi thi aur mujhe lag raha tha ki labels thode confusing hain. Kuch cheezein jaise ‘dialer status’ aur ‘call flow’ ka matlab clear tha, par kuch terms jo database mein thi, unka matlab samajhne mein thoda time laga. Support se baat ki toh unhone koshish ki explain karne ki, par kabhi kabhi technical shabdo ke beech mein samajhna mushkil hota tha. Jo onboarding process tha, usmein steps toh theek chal rahe the, par jab auto updates aaye toh thoda ajeeb lag raha tha ki kya update hua hai. Kisi call mein dialer thik tarah se kaam nahi kar raha tha, par dusri calls smoothly chal rahi thi. Overall mujhe mixed impression mila kyunki software basic kaam kare aur training bhi thi, lekin language aur communication clear hone chahiye tha. Kabhi kabhi lagta tha ki main samajh nahi pa rahi hoon, par support team ne patience dikhaya tha. Toh final verdict yeh hai ki thoda aur clarity chahiye, tabhi better experience ho sakta hai.