Labels aur wording se support mein gadbad thi
Mujhe lagta hai ki support ki taraf se jo wording aur labels use kiye gaye, wo kaafi confusing the. Jab main dialer feature ke baare mein pooch rahi thi to jo instructions diye gaye the, wo clear nahin the aur bahut saare technical shabdon ka use hua jo samajh mein nahi aaye. Support team ne jawab dene ki koshish toh ki par language aur terms iss tarah the ki main proper follow nahi kar paayi. Training modules mein bhi dusre softwares ke mukable jyada simple aur beginner-friendly language chahiye thi. Payment aur invoice ki jo process thi, wo theek-thaak thi, lekin support communication ki wajah se pura experience frustrating ho gaya. Agar labels aur messages thoda easy hote toh shayad zyada comfortable feel karti. Abhi mujhe lagta hai ki yeh area kaafi improve karna padega.