Labels aur wording samajh nahi aayi, jo support se expect thi wo nahi mila
Mujhe support system se jaise help lene ki sochi thi, waisa experience nahi mila. Jab main unko call karta tha, toh jo labels aur instructions diye jaate the, unka matlab samajhna bahut mushkil tha. Dashboard par jo options diye gaye they, wo clear nahi the aur kabhi kabhi confusing language use hui thi jo support process smooth nahi banata tha. Support team se baat karne par bhi mujhe lagta tha ki wo mere problem ko ache se samajh nahi pa rahe hain, aur mujhe baar-baar repeat karna padta tha apni queries. Jo instructions diya jaate they, wo practical solutions nahi leke aate they, sirf generic responses zyada lagte they. Is wajah se mujhe lagta hai ki support communication kaafi poor thi aur main frustrated ho gaya tha ki yeh cheezein itni basic nahi honi chahiye thi kisi paid software mein. Overall, mujhe laga ki yeh system mujhe vaqt waste kar raha hai instead of help karne ke liye.