Labels aur wording ne thoda surprise kiya during onboarding
Main onboarding ke process mein jab software ka use kar raha tha, to mujhe laga ki labels aur terms kuch jagah confusing hain. Example ke liye, dialer section mein kuch tooltips intially clear nahi the. Training module ke steps sequence mein toh sab thoda theek laga, par jab database feature ko integrate karne ki baat aayi, tab thoda struggle hua kyunki options ke naam mere liye naye the aur main soch raha tha ki iska matlab kya hai. Phone support se baat karne par helpful responses mile, lekin main expect kar raha tha ki onboarding ke andar hi zaada straightforward cues honge. Baad mein jab maine thoda time diya, toh sab cheez samajh aayi aur software smooth chal raha tha, par shuru mein yeh level of detail na hone ki wajah se mujhe thoda adjust karna pada. Payment aur invoicing ki process clear thi, usme koi doubt nahi tha. Training sessions se fayda hua lekin labels exact kapde ki tarah fit nahi baithe initially. Overall surprise yehi raha ki thoda aur intuitive language chahiye thi jo new users ko jaldi samajh aata.