Labels aur wording kaafi surprising lage
Wording aur labels jo support ke dauran diye gaye, wo mujhe kaafi confusing lage aur mujhe laga ki ye standard hona chahiye tha. Jab maine technical support ko call kiya, toh unke use kiye hue shabdon ka matlab samajhna mushkil tha. Kya wo dialer hai ya calling tool, kahin database feature ko explain karne mein jo confusion thi, wo shayad clear language na hone ki wajah se thi. Mera ye bhi maanna hai ki sign-up aur training ke terms ko thoda aur simple aur user-friendly banaana chahiye. Automatic updates ke baare mein bhi labeling inconsistent thi, jiski wajah se mujhe laga ki mujhe help lene mein zyada samay laga. Overall, mujhe bada surprise laga ki ek premium software provider ke liye communication itni formal aur confusing ho sakti hai. Main expect kar raha tha ki signage aur instructions zyada straightforward hongi.