Labels aur wording bilkul straightforward nahi thi
Mere liye support aur communication ka experience kuch khaas achha nahi raha jab mein WFHI software ke phrases aur labels samajhne ki koshish karta tha. Labels jo dialer ya database mein diye gaye they, wo bahut confusing aur ajeeb lage mujhe. Kai baar mujhe lagta tha ki technical words ka istemal aapas mein contradict karta hai ya phir unke phrases poor clarity dete hain. Support se baat karna pada par replies mein bhi wo same unclear terms repeat hote rahe, jo matter ko aur complex bana dete the. Matlab, mein expect karta tha ke jo basic software ke buttons aur labels hain, vo easily samajh mein aayenge without too much explanation. Lekin yeh clarity nahi thi, aur mein bar bar uss confusion ke wajah se process pe achha control nahi kar paaya. Billing aur payment ke communications kuch had tak theek the, par overall jo sabse important communication interface hai, woh mera verdict hai ki usmein kaafi improvement ki zaroorat hai. Bas itna kehna chahunga ki agar language aur labeling simplify kiya jaye to user experience kaafi better hoga.