Labels and wording were confusing, hardly helpful
I went into the WFHI software sales and pre-purchase info expecting straightforward terminology but found that wasn’t the case. The wording on the site and in the onboarding steps seemed inconsistent. For example, I wasn’t sure what some labels meant, like whether 'database' included all client info or only some parts. It made me hesitate because I had to guess what would really be included. Also, the way tools and features were described didn’t feel connected to how I wanted to use them. This caused frustration and added a layer of doubt about whether the software suited my needs. The sign-up and payment explanations were not very clear either, making me pause before subscribing. In all, I would tell a friend this system could certainly use clearer, more precise wording and better-labeled buttons. Without that, feeling confident about the software’s scope is difficult. That said, I will admit the support team answered my questions eventually, but the initial confusion made the whole process unnecessarily complicated.