Labels and wording totally confusing, could be much better
The biggest issue I had with the software was the terrible labeling and confusing wording. It honestly made navigation a pain and slowed down the onboarding process more than it should have. Calling tools and database features were fine technically, but figuring out what each button or option did was an exercise in frustration. Even the invoicing page had vague labels that didn’t clearly explain what I was looking at, and the support scripts seemed to struggle with clarifying those terms. I’m okay with the software itself, but the communication through text and UI could use a serious rethink. They should make the wording simpler and more intuitive because right now it’s just way too cryptic. Automatic updates sometimes changed things without clear messages, so I kept losing track of what was happening. Support responses didn’t clear up the confusion much because they used the same confusing terms. Overall verdict: the wording and labels really need work — poor clarity throughout is the worst issue here.