Labels and wording took a while to settle in
When I first started using the software and went through the support materials, I found the labels and instructions somewhat confusing. Certain terms didn’t immediately make sense, and I wasn’t sure if I was clicking the right options, which slowed me down. However, after some trial and error, a few things did start to click, particularly on how the database elements are organized. It wasn’t a complete failure since the underlying functionality was sound, but the communication and wording could have been clearer to avoid that initial hesitation. The telephonic support was reachable most of the time, and someone usually helped explain things, although I felt that the script they followed could have been more intuitive. I’m still a bit hesitant about some of the labels, but I recognize that with more use I might get used to them.