Labels and wording not very intuitive
The whole sales and pre-purchase process felt a bit more complicated than I expected. I found that labels used on the website and in communications were sometimes unclear, making it difficult to understand exactly what I was signing up for or what features I would get access to. While some parts of the marketing materials explained the software somewhat well, other sections felt like jargon was used without much explanation. It could make new users hesitate or have to read multiple times to grasp key points. I wouldn’t say the process was outright misleading, but certainly it could be more straightforward. Besides the confusing labels, I did think the invoicing and payment steps were handled efficiently enough, which was a relief. At least I knew what payments I was making, even if I had to think twice about the product features. Overall, I just expected a clearer presentation upfront, especially since this is software that requires some investment. The feeling I got was that the whole thing needed to be simplified so users don’t feel lost or overwhelmed before even starting their remote workflow setup.