Labels and wording need work, overall disappointing
To put it plainly, the wording and labels throughout the sales and pre-purchase process were quite confusing and inconsistent. It was often unclear what exactly the software entailed and how to navigate certain tools like the database or dialer. This led to a lot of back and forth just trying to understand basic features. The sign-up and invoicing steps did not clarify the payment process well, which only added to my frustration. While the training material existed, it was not very helpful when the terms themselves were muddled. There was one positive aspect: the automatic updates seemed to happen smoothly without issues, which I appreciated. But that single point was not enough to overcome the overall poor clarity in communication. If the purpose is to assist people in running remote workflows effectively, clearer wording and better labels would be essential. As it stands, I found the entire experience to be more of a hassle than a help.