Labels and wording need work
I've gone through the software and its support multiple times now, and honestly, the wording used throughout the interface and even in support calls leaves something to be desired. It's like the labels don't always match what the buttons actually do, which made navigating the dialer and database more confusing than it should have been. The training tries to clarify this, but even there, the explanations sometimes felt off or incomplete. I will say that the invoicing process was straightforward and didn't add to my headaches, so that part was fine. But overall, given how many times I've explained these issues previously, I expected better clarity. Unfortunately, the communication style just keeps tripping me up, making the whole experience more tedious than it needs to be. I’m weary of having to keep reminding them that clear wording is crucial for smooth usage. Support is polite but doesn’t seem to address these terminology mismatches effectively, which is frustrating.