Labels and wording mostly clear, with minor confusions
I expected the communication and support to use terminology that was straightforward and easy to understand. For the most part, that’s what I got. The training materials and support explained the main features well, with clear language on the dialer and database components. However, there were a few instances where some labels in the software felt a bit too technical or ambiguous for a first-time user, which slightly slowed me down. I appreciated the patient telephonic support that tried to clarify these points even if the initial documentation wasn’t fully clear on those subtleties. Updates to the software have kept it fresh, but sometimes the change logs didn't fully explain new terminology, which was a small hiccup. Overall, you delivered a support experience closer to what I expected, even if there's room for polishing the wording in a couple of places.