Labels and wording mostly clear but could be a tad simpler
The support communication was generally positive, and I didn’t find myself struggling too much with the wording used in the software or emails. The labels on the dashboard made sense for the most part, which helped me figure out where to find the calling tools or invoices without needing to ask too many questions. That said, a few terms felt a bit technical for someone like me who isn’t deeply into software jargon, so I had to double-check their meaning a couple of times. The support team’s explanations eased that a bit, though. It wasn’t a big problem, but if they simplified some labels or added tooltips, it would make the overall experience smoother for everyone. In general, the communication worked well and didn’t cause confusion, so I’m happy with how they handled it.