Labels and wording missed the mark
I tried using the software expecting clear labels that would guide me through setting up my remote workflow, but honestly, it was confusing right from the start. The wording didn’t make much sense to me, especially on the dashboard and the calling tools interface. For example, the dialer had labels that I couldn't figure out without trial and error, which wasted a lot of my time. It wasn’t intuitive at all, so I struggled to get to the features actually needed. The onboarding flow also lacked clear explanations behind each step, which left me frustrated. I expected a straightforward process, but what I got felt disorganized and poorly explained. Automatic updates didn’t help either as sometimes they changed certain labels without warning or documentation, making it harder to keep track. Overall, this software did not perform well for me, and I don’t feel like it met the fundamental requirement of clarity in its language and user interface.