Labels and wording make sense, overall good
The support and communication from WFHI's side was pretty straightforward. I found the labels on the software quite intuitive which made navigation easier during the onboarding process. Sometimes certain buttons or tooltips can be confusing in similar systems, but here the wording was mostly clear and did what it was supposed to. Even the database features are well named, so I didn’t have to guess what functions did. The telephonic support team also used language that was simple to understand, which helped me quickly get answers when I reached out. While there might be places where wording could be even more user-friendly, I’m happy to say the overall communication felt solid. No need to dig into complicated manuals or ask repeatedly. This helped speed up my process and made me feel more confident using the software without hesitation. It was a neat way to let someone new get accustomed without confusion.