labels and wording made things confusing
To be blunt, the worst part for me was the confusing wording on the dashboard and in the support calls. The software uses terms that don’t quite match what I expected from my usual tools, and the labels on buttons were often counterintuitive. For example, the dialer section had terms that felt jumbled and I kept clicking wrong options. When I called support to clarify, the explanation felt overly technical and not straightforward. I give credit for how patiently they tried, but the labels themselves needed better thought. On the positive side, the automatic updates worked fine without my intervention, which was something smooth. Aside from that, the invoice and payment process was clear and hassle-free, so that bit was acceptable. But honest to say, if basic navigation isn’t obvious, that’s a big hurdle, and it kept slowing me down throughout the week. I wouldn’t say the training or onboarding compensated enough for this issue, it felt like a mismatch between language used and user expectations. If they fix the labeling, I might reconsider using it further.