Labels and wording made the start more confusing
When I began the training and onboarding, I found that some of the wording used for buttons and instructions didn’t really make sense on first read. Sometimes I had to guess what ‘sync database’ or ‘initialize workflow’ actually meant in the context of the software, and the training videos didn’t always clarify these terms clearly. This added extra effort to figuring out which step I should do next. The dialer itself was functional, but whenever updates came through automatically, I wasn’t sure if certain options were new features or glitches. The whole process felt like it required more mental energy than expected just to understand labels and prompts. While the payment and sign-up steps were straightforward enough, the initial software use and training had this layer of vagueness that slowed me down and made me question if I was using the right commands at times.