Labels and wording made my workflow clearer in the end
After using the software for a few months, I can say the support communications and interface wording have overall made my daily use clearer. Some labels on the dashboard were initially confusing—terms like 'lead status' and 'call outcome' seemed similar and I had to spend time figuring out the difference. But once I adapted, they actually helped me track progress better. Support staff communicated in a straightforward style, though sometimes their explanations assumed prior knowledge, making things slightly harder in the beginning. The documentation could have been a touch more user-friendly around terminology. However, the experience improved as I got more familiar, and the system has become a reliable part of how I manage remote workflows now.