Labels and wording made me think twice at times
Using the support services, I noticed some of the wording and labels in the software were a bit unexpected at first. For example, the term ‘Dialer Setup’ made me think it was only about initial configuration, but it actually involved regular checking too. That took me a while to realize, because initially I was jumping between sections trying to see where updates should happen. Also, the support explanations referred to some labels that were slightly different in the recent software update, so I had to double-check to be sure. It wasn’t a big issue, but it surprised me because simpler, more consistent labels might have made orientation faster. Still, when I contacted help for clarifications, they were casual and friendly which made the explaining less formal. I guess it just feels a little funky that some terms don’t seem to match exactly what they do, and I keep circling back to that point in my head. However, the ease of reaching support and their willingness to clarify terms helped a lot. So, overall, not a huge flaw but I think clearer wording would make this better.