Labels and wording left me a bit puzzled, especially with the dialer
I’ve used the telephonic support a couple of times and found the representatives quite helpful, but honestly the labels and wording in the software itself made things a bit confusing. Some buttons were not immediately clear in their function, especially around the calling tools and the dialer interface. I had to ask support multiple questions just to make sure I wasn’t missing some settings or steps. It’s like the terms they use inside the software are a bit different from what you’d expect, so even if the training was okay, the actual interaction got weary after a while. On one hand, the priority assistance was available fairly quickly which was a positive, but the unfamiliar terminologies made the entire support call drag longer than I wanted. I think with some adjustments to wording, and maybe clearer labels, they could save a lot of time for users like me who just want to get on with using the tools. For now, I remain cautiously optimistic.