Labels and wording led me to a clear decision
I found the sales and pre-purchase information to be a mix of clear and confusing elements. Initially, the labels for different software subscription packages didn’t quite convey exactly what each package included, which made comparison a bit tricky. However, once I went through the onboarding training, some of the terminology started to make more sense, especially regarding the database and dialer functionalities. While the payment and invoice sections were labeled mostly well, I encountered some unclear phrasing around automatic updates and telephonic support access during sign-up. This ambiguity meant I had to reach out for clarification, so the wording did slow down my decision-making. In the end, I settled on a package that seemed to fit my needs but only after getting a better understanding through support. So, the final outcome was that I could buy with reasonable confidence, though the initial labeling could definitely have been clearer to help people decide faster.