Labels and wording in support really stood out
I found the communication through support services rather disappointing. From the beginning, the labels within the software and the wording used in their communications weren't very intuitive. It felt like I had to decode what was meant rather than having straightforward instructions. While the representatives on the phone were polite and tried to assist, the lack of clarity in what they explained made the experience quite frustrating. I admit their patience was a positive aspect, and the call handling itself was efficient. Still, when you are trying to set up workflows or troubleshoot, it's the clarity that matters the most. The confusing terminology, ambiguous buttons, and too many steps labeled vaguely made it feel unnerving to rely on the tools confidently. One good thing was the automatic updates, which didn’t appear to disrupt my ongoing work. Overall, I think the issues mainly arise from how things are described rather than the support team's demeanor. If they refined the labels and communication style, I believe the experience could improve substantially. But for now, it’s a struggle to feel completely at ease navigating the process alone or even with their guidance.