Labels and wording created more confusion than clarity
I was expecting clear and intuitive labels in the software and support tools, given the sales materials. Initially, I appreciated that the menu had some logical categories, and the basic calling tools were accessible. However, as I used the dialer and database features, the terminology used seemed inconsistent and sometimes confusing. For instance, some buttons were labeled ambiguously, which slowed down my workflow. When I reached out for telephonic support, the representatives tried to help thoroughly but often referred to the same unclear labels, complicating communication. While I understand the software is complex and some jargon is unavoidable, the mismatch between what I expected in terms of clear instructions and what I encountered was frustrating. Overall, it fell short of my hopes for clarity and smooth communication.