The communication and support from the team were generally polite and timely, but I encountered some

The communication and support from the team were generally polite and timely, but I encountered some

The communication and support from the team were generally polite and timely, but I encountered some issues with the wording and labels used within the software. Certain menu options and field names did not seem intuitively named, which led to confusion about how to proceed with tasks like updating the database or setting up the calling tools. When I contacted support to clarify these points, the explanations helped but could have been clearer initially to prevent the misunderstanding. The invoicing and payment process were well explained and executed, which alleviated some of the frustration. Overall, while the support did meet reasonable expectations, the terminology within the platform itself requires improvement to enhance usability and reduce unnecessary support calls.