Labels and wording confused mujhe bilkul help nahi mili
Main expect kar rahi thi ki telephonic support quick aur clear guidance degi, especially jab maine software ke interface mein confusing terms dekhe. Lekin jo sabse zyada problem thi, woh tha language aur labels. Bahut saare buttons aur options mujhe samajh nahi aaye, aur jab maine support se baat ki toh unhone bhi kuch cheezein clearly explain nahi kari. Wo jo technical shabdon ka istemal hota hai, woh mere liye itna straightforward nahi tha. Onboarding flow kaafi slow tha, aur mujhe lagta hai ki agar labels simple hote aur instructions better di hoti, toh mein zyada achchhi tarah system ko samajh paati. Training bhi itni helpful nahi nikli jitni maine expect ki thi. Main thodi frustrate thi kyunki software se jyada confusion ho gaya aur jab help chahiye thi toh communication effective nahi tha. Mujhe laga tha ki main thoda zyada guidance ya asaan wording milegi, par joh mila woh disappointment tha. Overall, mujhe lagta hai ki clear labeling and better support wording zaroori hai software usability ke liye.