Labels and Wording: A Bit Clearer Would Be Helpful
I've been using the WFHI software for a few weeks now and the overall support and communication have been pretty solid. Getting the onboarding and training was straightforward enough, but I found myself pausing quite a few times because some of the wording and labels in the portal weren’t immediately clear. It wasn’t a total roadblock — the instructions and help guides helped me figure out most parts — but I did have to call support a couple of times just to clarify what a certain label meant or how exactly to navigate to specific features. On the plus side, the customer support was patient and helped me understand things calmly. Still, there were moments where I felt the terminology could have been more intuitive or aligned with common remote workflow tools. Also, the dialer and calling tools generally worked as expected, though I sometimes wished the button labels were clearer to reduce confusion during calls. All in all, I appreciate the support and how they explain things, but a bit more thought on phrasing and labels might make the software easier to use for newcomers like myself.