Labels and terms made me hesitate more than I expected
I was somewhat surprised by the way the communication was handled in the support process. The terminology and labels used in the software and training materials were not always clear to me. At times, I found myself confused about the specific functions or steps I needed to take because the descriptions did not match my expectations. On one hand, the support team was responsive by phone and tried to assist promptly, which I appreciated. On the other hand, the instructions sometimes contradicted what appeared on my screen, making it difficult to trust the guidance fully. It felt like I had to double-check or ask several times to fully understand the process. Furthermore, some labels appeared too technical without much explanation, which made onboarding less smooth than I had hoped. I was also surprised that despite the paid service, certain updates or features were not clearly announced or detailed beforehand. Overall, the communication left me frustrated, as I expected clearer, more consistent wording that would reduce any confusion during setup and training.