Labels and Terms Led to Confusion, Not Clarity
I have to say, the pre-purchase information was confusing and misleading, which left me frustrated and reluctant to move forward. The wording on the sales materials and sign-up pages often felt vague and inconsistent, making it difficult to understand what exactly I was committing to. For example, the term "Priority assistance" Made me expect rapid telephonic support, but the wait times were longer than I anticipated. On a positive note, the invoicing system was clear and straightforward, which I appreciated amidst the unclear sales content. However, the labels on the training modules also lacked clarity, so I did not get a clear idea of the learning path before purchase. This made the onboarding process less smooth than it could have been. All told, while the actual software seems okay, the way features were described definitely did not help me feel confident right away.