Labels and instructions mostly clear, some confusing bits
Using the software for a few weeks has been a mixed experience when it comes to the wording and labels throughout the platform. For the most part, the instructions during onboarding and the names of tools like the dialer or database matched what I expected, which made navigation easier. However, certain terms used in menus or updates felt a bit inconsistent or unclear, causing momentary confusion. It hasn’t been a major issue but sometimes I had to call support to clarify what a particular option meant or how a step worked in practice. Still, the team was helpful and polite when I reached out, which made it easier to keep going. Overall, I’m pretty neutral about how wording impacts the experience; it’s usable but could benefit from smoother phrasing in places.