Labels and instructions left me confused, won’t repeat easily
I tried to use the support services via call but found the instructions and labeling quite confusing to follow. Sometimes the terms they used didn’t match what I was seeing on the screen, which made understanding the solutions harder. Communication didn’t flow smoothly in some cases because of this mismatch. The script they seemed to follow wasn’t very clear for me, and I wasn’t sure whether I was on the right step during onboarding. While the team was friendly enough, the overall unclear wording was discouraging. Because of that, I’m doubtful about going through the whole process again unless there’s clear improvement in the explanations and support scripts provided. Clearer communication would definitely make a big difference in future interactions.