Labels and instructions left me confused
While using WFHI's platform, I found several parts where the wording and labels could have been clearer. For instance, in the training module, some terms were ambiguous and did not match common industry language, which made it harder to follow the instructions. The onboarding flow also had labels that felt inconsistent, leading to uncertainty about what step I was on or what exactly was expected for completion. The database section was particularly challenging to navigate because filter options used terminology that isn’t familiar to many, including myself. The calling tools included several buttons with unclear labels, causing a few accidental clicks which disrupted my workflow. Support by phone was competent but didn’t always clarify these terminology issues as much as I had hoped. This lack of precise wording made my experience a bit frustrating rather than smooth and intuitive. While I appreciate the automatic updates provided regularly, they sometimes altered menus and labels without clear notices, complicating matters further. Overall, the service would benefit from a more thoughtful approach to labeling and explanation to ensure users can easily make sense of the interface and functionalities.