Labelling and wording in support need work
The wording and labels used within the support sections of the software were confusing enough to detract from an otherwise serviceable experience. When trying to find assistance or navigate the help resources, I struggled to understand some of the options offered due to unclear titles and ambiguous descriptions. It felt as though the instructions could have been more straightforward, especially for new users unfamiliar with this kind of system. While the actual support I received via phone was polite and professional, the online guidance did not match that level of clarity. I wouldn’t say it was completely unusable, but it certainly was inconvenient more often than I expected. Overall, the experience left me feeling that an update to menu naming and clearer prompts would benefit users substantially. Until then, I am neither satisfied nor entirely frustrated, just underwhelmed. Hopefully future versions will address this issue more directly. That is my simple verdict on this aspect of the platform.