Labeling surprised me but it worked on the whole
I was somewhat surprised by the wording and labels used in the WFHI software and training, especially during the sales and pre-purchase phases. Some terms in the sign-up and invoicing sections felt a bit technical and could have been clearer for a first-time user like me. For instance, labels around the database and calling tools initially confused me, as I mistook them for something else at first glance. Despite that, the software itself performed well and did what I needed for remote workflows, so functionally it worked out fine. The training sessions helped clarify many of these terms over time, and the support was patient in explaining unclear parts. While the language wasn’t as user-friendly as I initially expected, the overall setup and onboarding did do their job. So, my surprise was only about the terminology, not the system’s actual capability or practicality.