Labeling in the onboarding could be clearer
When I started using the training and onboarding modules, I noticed several points where the wording and labels were quite confusing. For example, the term "Database Setup" Appeared early on, but it wasn't immediately clear if this referred to creating a new contact list or importing existing data. The instructions assumed prior knowledge I didn’t have. Similarly, the calling tool was presented without enough explanation for how it linked to the client catalog. Though the training was meant to guide me step-by-step, I often found myself guessing what a button or label meant because they didn’t match terms I’m used to in analogous software. On the positive side, the telephonic support eventually clarified most doubts after I spent some time trying different things. But I wish the software itself had clearer language from the start. This is especially important during the initial days of onboarding when I want to feel confident and spend less time scrolling through instructions wondering what each feature name actually signifies.