Main aapse seedhe baat karna chahti hoon, kyunki aapke training aur onboarding process mein wording
Main aapse seedhe baat karna chahti hoon, kyunki aapke training aur onboarding process mein wording aur labels mujhe expected se kaafi alag lage. Jab main training modules use kar rahi thi, toh bahut baar mujhe confuse hone laga ki ye button ya option kis liye hai. Aapko ye samajhna chahiye ki jab koi naya software start karta hai, toh usko asaani se chalana chahiye, par aapki terminology ne mujhe baar-baar stop karne par majboor kiya. Sign-up ke dauran bhi invoices aur payment-related info clear nahi thi. Dialer aur calling tools ka interface thoda complicated laga, jahan labeling clear hogi toh mujhe zyada samajh aata. Aapki automatic updates system toh achhi thi, par jab new features add hote hain toh unki explanation bhi saath mein deni chahiye. Telephonic support se try kiya baar-baar, par support bhi woh cheezein asaani se solve nahi kar pata. Mujhe laga ki onboarding tools jitna simple hona chahiye tha, utna nahi tha. Aapko focus karna padega ki users ki convenience ke hisaab se labeling aur descriptions ko improve kare, warna naye users ko bahut confusion hogi aur wo frustrated honge.