Label confusion made parts frustrating
After using the WFHI software for a few months, I found the support and communication aspects to be quite mixed. One thing I appreciated was the telephonic support response speed; they answered quickly whenever I reached out. However, the terminology and labels in the software were often unclear, which caused some confusion during workflow setup and daily calls. For example, the database fields had labels that didn’t exactly match the information I expected to input, which slowed down my work. It took multiple calls to support for clarification, which was not ideal. Also, some updates happened automatically but without notifications, making it harder to track changes in the interface. In retrospect, the onboarding flow could have done a better job explaining these terms to avoid confusion. Still, I will grant that the priority assistance helped resolve issues reasonably quickly compared to other remote tools I’ve used. Overall, the naming conventions need serious revision for clarity, but the backup from support was the one bright spot during my experience.