Kya support mein kuch missing tha
Jab support ko call kiya toh repeatedly apni problem bataani padi, ye expectation nahi thi. Kabhi kabhi waiting zyada lagti thi call mein, aur jab agent milta tha toh lagta tha maine pehle bhi ye baatein kahi hain. Ye lagta tha ki unke paas proper notes nahi hote har customer ke liye, iss wajah se baar baar same baat repeat karni padti thi. Par dono taraf ka patience bana raha, aur eventually solution bhi mila. Telephonic support ka tone professional tha, par efficient handling thodi lacking thi. Kuch bar ek hi baat par multiple log baat karte lagte hain jisse confusion badh jaata hai. Training sessions ke baad bhi mein support ko use karta hoon jab kabhi doubts hote hain, par in basic communication mein improvements chahiye. Invoice aur payment ka process smooth tha, lekin support mein ye repetition avoid karna chahiye. Overall experience mixed tha kyunki software achha hai but support communication ko better karna chahiye.