Kya missing tha onboarding mein?
Maine socha tha ki onboarding ke steps ek dam smooth honge aur logically arranged bhi. Par, jo maine experience kiya, woh bilkul clear nahi tha. Pehle step pe mujhe software ki basic setting samajh nahi aayi, training videos bhi confuse kar rahe the kyunki unka order sahi nahi tha. Training ke baad jab main dialer aur database setup kar rahi thi, toh har cheez random order mein diye gaye the, jo mujhe bahut frustrate kar rahi thi. Mujhe lagta hai ke aap logon ko step-by-step ek clear roadmap dena chahiye, par yahan wahi process missing thi. Mujhe lagta hai ki onboarding session mein pehle technical basics dene ke baad hi calling tools pe jaana chahiye tha, abhi sab kuch mixed tha. Software update ka process bhi mera bhi confuse kar diya kyunki wo koi explanation ke bina hota tha. Billing aur payment process thoda simple tha, lekin overall training session mein clarity nahi thi, jo main expect kar rahi thi. Mujhe lagti hai ki team ko apne onboarding ka order revamp karna chahiye, warna naye users ko ye system use karne mein bahut dikkat hogi.