Kya missing tha in sales process?
Honestly, I thi ki sales and pre-purchase support thoda better ho sakta tha. Jyada clarity nahi mili about how the software would actually fit with my existing workflow aur training ka kya process hoga. Jab maine poocha help ke liye, to response thoda slow tha, jis se frustration hua. Agar mujhe dobara help chaiye hogi, toh expect karungi ki time pe proper information mile taki main confident feel karoon. Payment aur invoice samajhne mein koi problem nahi hui, woh toh fine tha. Par jis tarah se sales team ne malom nahi diya ki automatic updates se kya changes aayenge ya calling tools kis tarah behave karenge, usmein kami thi. Overall, thoda aur organized approach se yeh process smooth ho sakta tha, warna users ko baar-baar confuse hone ka risk rahta hai.