Kya milna chahiye tha, woh missing tha
Kya kahu, sign-up ke baad toh ek hi baat baar-baar repeat karni padi. Mujhe software samajhna tha par har baar wahi doubts uthane pade. Waiting time bhi zyada tha, jab main support ko call karta tha toh lines busy milti thi, kabhi kabhi 15 minute se zyada bhi rukna padta tha. Dialer chalane mein bhi problem aayi, kai baar manual adjustment karna padta tha, aur ye mujhe waste lagta tha mere valuable time ka. Database feature use karna asaan nahi tha initially, par baad mein thoda samajh aaya. Onboarding flow mein kisi tarah ki automated guide nahi thi, is wajah se process thoda lamba aur frustrating ho gaya. Jo treball karta tha, usse update ke baare mein kuch alag se notify nahi karta tha, automatically hone ke bawajood mujhe pata hi nahi chala kab update hua. Sign-up aur payment ka process straightforward tha, invoices waisey hi milte the jaise expect kiya tha, ismein koi dikkat nahi thi. Telephonic support mila par zyada kaam ka nahi lagta tha, zyada tar time vo wait karna padta tha, tabhi baat ho pati thi. Overall, mere liye yeh software thoda adhura experience raha kyunki basic expectations poore nahi hue, thoda aur transparency aur promptness chahiye thi.