Kya kehna yaar, support ne confidence thoda kam kiya
Maine jab WFHI ki telephonic support team se baat ki toh shuru mein laga ki help milegi asani se. Lekin baad mein jab problems badi hui, toh mujhe utna comfort feel nahi hua jitna socha tha. Communication thodi uneven thi, kai baar main samajh nahi paaya ki unki baat ka matlab kya tha ya fir koi solution hoga ya nahi. Matlab, unhone kaafi baar koshish ki meri queries ko address karne ki par response slow tha, jo thoda frustrating tha. Software ke automatic updates theek chal rahe the aur dialer feature bhi apne tarike se work karta tha, bas support ka part thoda kamzor laga. Main itna keh sakta hoon ki end tak mera confidence full nahi bana ki agar koi big issue aaye toh support team turant solve karegi. Haan, invoice aur sign-up process smoothly complete hua tha, ismein koi dikkat nahi thi. Bas overall feeling yehi rahi ki support team se baat karke itna confident nahi ho paya jitna chahiye tha.