kya expect kia tha aur kya mila support mein
Mai pehle bhi doosre remote workflow tools use kar chuki hoon, toh mujhe thoda idea tha ki support kaisa hota hai. Yeh WFHI ka telephonic support mujhe thoda ajeeb laga comparison mein. Matlab, wo log helpful hote hain aur generally queries ko samajhne ki koshish karte hain, par baar baar mujhe lagta tha ki wo thodi der ke liye ruk jaate hain ya poora dhyaan nahi dete. Pehle used services mein thoda fast response milta tha, toh yahan thoda patience rakhni padti hai. Training wale samay pe support theek tha, par jab daily calls aur database setup karna start kiya to jitni baar contact kiya, responsiveness mein ups and downs dekhe. Jitna detailed training tha, uske against mujhe thoda lagta tha ki support ko aur streamline karna chahiye. Par ek achhi baat yeh hai ki updates automatic aate hain, jo software ko continuously improve karte hain bina zyada interference ke. Invoicing process humaisha clear aur hassle-free thi, jo kabhi confuse nahi karti thi. Overall, mai soch rahi thi ki support experience mein thoda better hona chahiye, par dependable inputs milte rahe jab zarurat thi. Bas thoda aur fast communication hota toh perfect hota. Ye feedback mai apne doston ko bhi dena chahungi.