Kya billing process mein clarity nahi thi?
Billing aur payments ka jo process tha, wo mujhe bilkul clear nahi mila. Pehle sign-up ke waqt toh sab thoda vague laga, invoicing system mujhe samajh nahi aaya. Phone par support lene ki koshish ki toh response sahi mila tha, but wo complex terms ka use karte the jise samjhana mushkil tha. Automatic updates se koi noticeable benefit nahi mila, aur database me payment records ka management thoda confusing tha. Onboarding ke dauran expected se zyada effort lagi mujhe bas ye samajhne mein ki main kaise sahi se apne invoices dekh sakoon. Training material me bhi billing aur payment ke aspects chhup gaye jaise ki wo mujhe explain karna bhool gaye hain. Overall mujhe lagta hai ki clear instructions hone chahiye jinse ki koi bhi easily apni payment details handle kar sake. Thoda aur simple aur straightforward hona chahiye tha ye poora system.