Kuch zaruri cheezein thi jo missing thi
Jab main training aur onboarding ke process mein thi, mujhe laga ki jo problems aaye unke liye clear guidance nahi thi. Jab software setup karne ki koshish ki, toh kai baar error aaye jo explain nahi kiye gaye the. Main expect kar rahi thi ki onboarding ke waqt jab kuch galat hoga toh mujhe turant help mil jayegi, par yeh cheez consistent nahi thi. Training sessions mein bhi kuch steps itne simple nahi the jinke liye proper walkthrough hona chahiye tha. Dialer aur calling tools thode complex lag rahe the, aur mujhe samajh nahi aaya ki automatic updates kaise kaam kar rahe hain, kyunki unhain properly mention nahi kiya gaya tha. Invoicing ka process bhi thoda confusing laga, shayad mujhe zyada time lagta har baar samajhne mein ki kya karna hai. Support team ko call kiya thoda late response mila, jo onboarding ke waqt mera confidence kam kar gaya. Mujhe lagta hai ki onboarding flow aur training mein thoda zyada clarity aur problem solving approach hona chahiye tha, taaki jo log naye hain wo easily software use kar sakein bina itni pareshaani ke. Main appreciate karti hoon ki basic features available hain, lekin thodi aur help aur better explanations expected thi jo iss experience ko comfortable bana sakein.