Kuch support missing tha jo main expect karta tha
Main pehle kuch aur remote workflow software use kar raha tha, aur jab yahan support try kiya toh thoda alag experience hua. Training aur onboarding ka process simple tha, par jab baat aayi technical issues ko solve karne ki, toh response thoda slow tha compared to mera pehle ka experience. Support team se baat karte waqt mujhe lagta tha ki wo samajhne ki koshish nahi kar rahe, ya solutions tailored nahi the. Jo dialer aur calling tools hain, wo functional the, par jab database feature me problem aayi, support utna helpful nahi laga. Telephonic support ki timings mere kaam ke hours se match nahi karti thi, isi wajah se problem facing main zyada time laga. Payment process aur invoicing standard thi, koi bada issue nahi tha. Overall, software me potential diya gaya hai, par support ki quality abhi improve karni hogi taki users ka interaction seamless bane.