Kuch steps nahi the bilkul clear, aur woh missing laga
Mujhe laga tha ki support ke process mein ek clear flow hoga jisse main bina kisi confusion ke apna setup jaldi kar sakun. Lekin jab maine onboarding start kiya toh steps thode disorganized lage. Kabhi kabhi toh lagta tha ki pehle waale step complete kare bina agle pe move karna mushkil hai, par software mein wo sensitiveness nahi dikh rahi thi. Yeh acha hota agar steps sequence mein arrange hote jahan pe pehle payment confirm karna ho, fir dialer aur database ka setup karke aage badhna ho. Support team ki taraf se jawab milte rahe par kabhi clarity missing thi ki next exactly kya karna hai. Mujhe lagta hai yeh thoda aur streamline ho sakta tha, jisse naa sirf main confuse na hoti, balki time bhi bachta. Dusri taraf, training sessions achhe designed the jo mujhe basics samjhane mein madad ki, especially calling tools aur database features ke baare mein. Toh haan, kuch cheezein sahi chal rahi thi lekin order aur communication mein thodi gadbad thi jo solve karna chahiye.