Kuch important cheezein missing thi communication mein
Beginning with the telephonic support experience, mujhe laga ki jo process explain hui thi, usmein kuch steps out of order the. Jab main software ke dialer aur database setup ke baare mein pooch rahi thi, toh support team ne pehle basic cheezein clarify ki, jo maine already samajh li thi onboarding ke dauraan. Yeh thoda frustrating tha kyunki mujhe laga ki mujhe decision-making ke liye direct aur focused help milegi. Phir, training modules ke steps mein bhi sequence aisa tha ki kabhi kaafi redundant lagta tha, jab main ek feature ki complexity samajh rahi thi, wo dusre step mein repeat hota tha. Main yeh bhi note karungi ki automatic updates ke baad kabhi technical glitches aaye, jinko explain karne ke liye support helpful toh tha, par ideally update ke baare mein advance mein better communication hona chahiye tha. Yahan tak ki invoicing process mein bhi kabhi delay aur confusion dikhayi di. Jo chiz meri help ki, wo thi ki unhone patiently samjhane ki koshish ki, par much behind tha structured approach. Thoda aur organised process chahiye tha taki confusion na ho.